Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 3:00 PM EST will begin processing on the next business day.

Please note: Processing time is separate from shipping carrier transit time.

 

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.
Delivery estimates are provided directly by the carrier and may vary based on:

Destination

Weather conditions

Carrier delays

Peak holiday seasons

We are not responsible for carrier delays once the package has been handed over to the shipping provider.

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3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive an email with:

Shipment confirmation

Tracking number

Carrier details

Tracking information may take up to 24 hours to update.

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4. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information.
We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

If the package is returned to us due to an incorrect address, the customer will be responsible for additional reshipment fees.

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5. Lost, Delayed, or Damaged Packages (Carrier Liability)

We are not responsible for:

Packages lost in transit

Carrier delays

Stolen packages after delivery

Damages caused by the carrier during shipping

However, we will assist you in filing a claim with the carrier when possible.

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6. International Shipping

International shipping availability and rates will be displayed at checkout.
Customers are responsible for any import duties, taxes, or customs fees.

Delays caused by customs are outside our control.

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7. Returns Due to Non-Delivery

If a package is returned to us due to failed delivery attempts, refusal, or customs issues, the customer is responsible for:

Reshipment fees

Original shipping costs (non-refundable)